Go to > Transactions > Transaction Log
The 'Transaction Log' page shows the status of every payment request type generated (e.g. recurring, single etc) and sent. 'Active' payment requests can be edited, deleted or sent to the 'Mobipaid Virtual Terminal' for processing. Editing an active payment request will trigger an additional payment request to be sent using the same payment link.
Edit a Payment Request
Step 1: Navigate to the 'Transaction Log' page.
Step 2: Find the payment request. Find the transaction you wish to edit, and click the three dots located in the 'Actions' column > 'Edit Request'.
Tip: Utilize your reference number to signify as much information as possible per transaction. i.e. date, customer, product, etc.
Step 3: View or modify the payment. From here you can edit the details of the active payment request. When submitting your edits, your customer will receive a new text message and/or email with the new details. The text message and/or email containing the original payment link will direct your customer to the modified payment page.
Send to Virtual Terminal
Payment requests can be sent to the Virtual Terminal directly for processing
Step 1: Navigate to the 'Transaction Log' page.
Step 2: Find the payment request. Find the transaction you wish to edit, and click the three dots located in the 'Actions' column > 'Process with VT".
Delete a payment request
Payment requests can easily be deleted from the 'Transaction Log' page.
Step 1: Navigate to the 'Transaction Log' page.
Step 2: Find the payment request. Find the transaction you wish to delete, and click the three dots located in the 'Actions' column > 'Void Transaction' and confirm.
NB: If there has been any activity on the request, even a failed payment attempt – it cannot be deleted.